Refund policy

Returns & Refund Policy

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If something isn’t right, we’ll make it right.

Our 30-Day Promise

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order. We'll either replace the item or issue a full refund, based on the type of issue and cost of the shipping. 

Eligibility

To qualify for a refund or replacement:

  • The issue must be reported within 30 days of delivery
  • Include your order number and a photo of the issue (if applicable)
  • Products purchased from Amazon or other retailers should be returned directly through that channel

Items Not Eligible for Return

  • Items marked as final sale
  • Gift cards
  • Used products without a quality issue
  • Product where the user caused the damage or issue
  • Custom or special order items

Dalen reserves the right to make the final decision on the return eligibility. 

Need Help?

If you have any questions or need assistance, please email us at customerservice@dalenproducts.com. Our support team is here to help!